Refund policy
Refund Policy
At Sunflower Wellness, we strive to provide high-quality products and a positive customer experience. While most sales are final, we understand that issues may occasionally arise. This policy explains when returns are accepted, what items are non-returnable, and how refunds are processed.
Eligibility for Refunds or Replacements
You may request a refund or replacement within 7 days of delivery if:
- The item arrived damaged.
- The item is defective.
- You received the wrong product.
- Your order was incomplete or incorrectly fulfilled.
Because our products are food items, we generally do not accept physical returns. In eligible cases, we may issue a refund or replacement without requiring the product to be returned. Please contact us at info@sunflowerwellnessllc.com within 7 days of receiving your order.
Non-Returnable Items
We cannot accept returns for:
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Opened or used products
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Items returned without prior authorization
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Products marked as “Final Sale”
Refund Processing Time
Once your request is reviewed and approved, refunds are typically processed within 1 business day.
Please note:
Your bank or payment provider may require an additional 3–5 business days to post the refunded amount to your account.
Restocking Fee
Sunflower Wellness does not charge a restocking fee.
Restocking fee: 0%
How to Start a Return
To request a return or refund, email us at:
info@sunflowerwellnessllc.com
Include the following information:
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Your full name
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Order number
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Reason for the request
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Photo evidence (if the item was damaged, defective, or incorrect)
We will respond within 1–2 business days with next steps and return instructions.
Contact Information
For any questions about our refund policy, please reach out to:
📧 info@sunflowerwellnessllc.com